Privacy Policy

Effective Date: October 2025

Intra Medikal Ltd. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our contact forms.

1. Data Controller

2. Information We Collect

Personal Information You Provide

When you use our contact form, we collect:

• First Name and Last Name
• Email Address
• Telephone Number (optional)
• Professional Information (optional)
• Subject and Message Content

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type and Version
• Device Information
• Pages Visited and Time Spent
• Referring Website

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate Interests: To respond to your enquiries and provide customer support
• Consent: Where you have explicitly agreed to receive marketing communications
• Legal Obligations: To comply with applicable laws and regulations

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and requests
• Provide medical information about Mucosamin® products
• Send product updates and educational materials (with consent)
• Comply with legal and regulatory requirements
• Improve our website and services
• Report adverse events to regulatory authorities when required

5. Data Sharing and Disclosure

We may share your information with:

• Professional Dietetics S.p.A.: Our product manufacturer, for quality and safety purposes
• Healthcare Regulatory Bodies: When required for adverse event reporting
• Service Providers: Third parties who assist in website hosting and email services
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact Form Enquiries: 3 years from last contact
• Medical Information Requests: 5 years (regulatory requirement)
• Marketing Communications: Until you withdraw consent

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure storage systems
• Limited access to personal data
• Regular security assessments

9. International Transfers

Your data may be transferred to countries outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with:

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact: